tag:blogger.com,1999:blog-5836055131598001370.post8694155251162720670..comments2023-03-25T07:59:21.109-04:00Comments on IcoBlog: Customers for LifeAnonymoushttp://www.blogger.com/profile/00071717727308764848noreply@blogger.comBlogger7125tag:blogger.com,1999:blog-5836055131598001370.post-34430291991247974312008-06-27T02:51:00.000-04:002008-06-27T02:51:00.000-04:00Thanks Robert, nice to have someone confirm that w...Thanks Robert, nice to have someone confirm that we're not just hot air!Anonymoushttps://www.blogger.com/profile/00071717727308764848noreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-13410654375071882802008-06-26T20:47:00.000-04:002008-06-26T20:47:00.000-04:00Also a BIG fan of you, Nico! I've had several dea...Also a BIG fan of you, Nico! I've had several dealings with you in the past couple of months and you have NEVER failed to answer promptly and courteously!<BR/><BR/>And the tools, well, that's another comment that would be too long for this blog! :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-54874611481765324742008-06-24T11:46:00.000-04:002008-06-24T11:46:00.000-04:00Cool didn't even know i linked it on Facebook.I'd ...Cool didn't even know i linked it on Facebook.<BR/><BR/>I'd have thought with Bankarama you'd have some snazzy in built txt help? Looks like a neat app, if I have a phone that wasn't from the Iron age I'd give it a go.Anonymoushttps://www.blogger.com/profile/00071717727308764848noreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-18841108003437433252008-06-24T11:17:00.000-04:002008-06-24T11:17:00.000-04:00Facebook kindly informed me of your blog. :)I do ...Facebook kindly informed me of your blog. :)<BR/><BR/>I do all the customer support for Bankarama, and although I have yet to give out my cell phone number, I try to answer all emails as quickly as possible. I have had good results following your philosophy fairly closely (although I really need to catch up on my forum posts) ;)Jason Thanehttps://www.blogger.com/profile/10168118222943292185noreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-81248305453485926512008-06-23T13:52:00.000-04:002008-06-23T13:52:00.000-04:00Hey Jason, it's been a while, good to hear from yo...Hey Jason, it's been a while, good to hear from you!<BR/><BR/>I'd love to see a study about how much money it costs to have poor customer service. I'd imagine it would be a hard job to track that type of thing though.Anonymoushttps://www.blogger.com/profile/00071717727308764848noreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-56344432062603477832008-06-23T13:44:00.000-04:002008-06-23T13:44:00.000-04:00Excellent post. It's simply amazing that the supp...Excellent post. It's simply amazing that the support strategy of many companies - typically large companies - often includes delaying the response to a customer's request in the hopes that it will just "go away". As advertising products becomes less and less effective, word-of-mouth recommendation is more and more important, and there's no way that someone who's received a poor support experience is going to pass on a good recommendation. Kudos on the enlightened perspective.Jason Thanehttps://www.blogger.com/profile/10168118222943292185noreply@blogger.comtag:blogger.com,1999:blog-5836055131598001370.post-86508252911380123272008-06-20T08:40:00.000-04:002008-06-20T08:40:00.000-04:00I couldn't agree more. We do our best to provide o...I couldn't agree more. We do our best to provide outstanding customer service, for exactly the same reason - I'm too frustrated with companies that don't. The big companies are appalling. I try hard to do business with the companies with reasonable service, even if it means I pay more for internet, PCs or plane tickets. Voting with our wallets is the only way we have a hope of improving things.Anonymousnoreply@blogger.com