Comments on IcoBlog: Customers for Life

Thanks Robert, nice to have someone confirm that w...

2008-06-27T02:51:00.000-04:00

Thanks Robert, nice to have someone confirm that we're not just hot air!

Also a BIG fan of you, Nico! I've had several dea...

2008-06-26T20:47:00.000-04:00

Also a BIG fan of you, Nico! I've had several dealings with you in the past couple of months and you have NEVER failed to answer promptly and courteously!

And the tools, well, that's another comment that would be too long for this blog! :)

Cool didn't even know i linked it on Facebook.
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2008-06-24T11:46:00.000-04:00

Cool didn't even know i linked it on Facebook.

I'd have thought with Bankarama you'd have some snazzy in built txt help? Looks like a neat app, if I have a phone that wasn't from the Iron age I'd give it a go.

Facebook kindly informed me of your blog. :)
<...

2008-06-24T11:17:00.000-04:00

Facebook kindly informed me of your blog. :)

I do all the customer support for Bankarama, and although I have yet to give out my cell phone number, I try to answer all emails as quickly as possible. I have had good results following your philosophy fairly closely (although I really need to catch up on my forum posts) ;)

Hey Jason, it's been a while, good to hear from yo...

2008-06-23T13:52:00.000-04:00

Hey Jason, it's been a while, good to hear from you!

I'd love to see a study about how much money it costs to have poor customer service. I'd imagine it would be a hard job to track that type of thing though.

Excellent post. It's simply amazing that the supp...

2008-06-23T13:44:00.000-04:00

Excellent post. It's simply amazing that the support strategy of many companies - typically large companies - often includes delaying the response to a customer's request in the hopes that it will just "go away". As advertising products becomes less and less effective, word-of-mouth recommendation is more and more important, and there's no way that someone who's received a poor support experience is going to pass on a good recommendation. Kudos on the enlightened perspective.

I couldn't agree more. We do our best to provide o...

2008-06-20T08:40:00.000-04:00

I couldn't agree more. We do our best to provide outstanding customer service, for exactly the same reason - I'm too frustrated with companies that don't. The big companies are appalling. I try hard to do business with the companies with reasonable service, even if it means I pay more for internet, PCs or plane tickets. Voting with our wallets is the only way we have a hope of improving things.